Terms & Conditions

 

Booking Terms:
For advance bookings a minimum of two nights is usually required. Late bookings for single nights will be accepted if we have an available room but with an increased tariff of £5.00 per person. Telephone us for availability. As a safeguard, why not book for a minimum of two nights to ensure your room.


Reservations:

A non-refundable deposit by cheque for the first night’s tariff is required to reserve each room.

Deposits should be received within 5 days of making the reservation otherwise we cannot guarantee the room. Deposit cheque's should be made payable to Mr S J Stevens.


Cancellations:

The deposit paid is non-refundable and if you cancel within 14 days of the first night's reservation the balance of the booking is payable. For your own protection and ours we strongly advise taking out insurance.


Arrival:
Please arrive where possible between the hours of 4 pm and 6 pm, unless we have agreed and confirmed alternative arrangement. If unforeseen circumstances on the day affect your confirmed arrival schedule please telephone us on 01665 606348.
 


Departure:
Rooms should be vacated by 10.00.am on the day of departure unless we have agreed and confirmed alternative arrangements.


Settlement of Account:
Wherever possible, we would prefer to accept cash.


No Smoking:
For the comfort and safety of all our guests, Stone Guard Guest House is a non- smoking premises. Abuse of this condition will incur a £100 surcharge fee to cover the cost of additional cleaning.


Takeaways Foods:
We ask for you ‘not’ to bring fast foods back to the rooms.


Spillages:
Spillages are inevitable, however please inform us immediately if you should spill anything onto our carpets etc. This will allow us to rectify any further possible damages.


Reckless Damage:
We ask that you treat your accommodation at Stone Guard Guest House as you would your own home. We retain the right to charge you for the cost of rectification of any excessive soilage or damage you may incur in your stay with us.